Refund Policy

Effective Date: [01.12.2024]

We aim to ensure your satisfaction with every purchase. Below are the terms of our refund policy to assist you in the event you need to return an item.

14-Day Return Policy

You have 14 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return:

  • Items must be in the same condition as received: unworn, unused, with tags, and in their original packaging.
  • Proof of purchase, such as a receipt, must be provided.

How to Initiate a Return

To start a return, contact us at hello@chacrys.com. Items should be sent to the following address:
Chacrys s.r.o.
Svatojanska 3060/14, 94501 Komarno, Slovakia

Once your return is accepted, we will send you:

  1. A return shipping label.
  2. Instructions on how and where to send your package.

Please note that items sent back without first requesting a return will not be accepted.

For questions regarding returns, contact us anytime at hello@chacrys.com.

Damages and Issues

Inspect your order upon receiving it. If your item is defective, damaged, or incorrect, please contact us immediately at hello@chacrys.com. We will evaluate the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products.
  • Hazardous materials, flammable liquids, or gases.
  • Perishable goods (e.g., food, flowers, plants).
  • Personal care items (e.g., beauty products).
  • Sale items or gift cards.

If you have questions or concerns about your specific item, please reach out to us.

Exchanges

To exchange an item:

  • Return the original item following the return process.
  • Once your return is accepted, make a new purchase for the desired item.

This ensures the fastest way to receive your new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you are entitled to a 14-day cancellation or return period for any reason, without justification.

Conditions:

  • The item must be in the same condition as received: unworn, unused, with tags, and in its original packaging.
  • Proof of purchase, such as a receipt, is required.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. If approved:

  • You will be automatically refunded via your original payment method within 10 business days.
  • Please note: It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@chacrys.com.

For further assistance, reach out to us at hello@chacrys.com. We’re here to help!