{"id":31261,"date":"2024-11-26T21:48:40","date_gmt":"2024-11-26T21:48:40","guid":{"rendered":"https:\/\/chacrys.com\/refund_returns\/"},"modified":"2024-12-02T10:11:13","modified_gmt":"2024-12-02T10:11:13","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/chacrys.com\/fr\/refund_returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Politique de remboursement<\/h1>\n\n<p><strong>Date d&rsquo;entr\u00e9e en vigueur<\/strong>:  [01 .12.2024]<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p>Notre objectif est de garantir votre satisfaction lors de chaque achat. Vous trouverez ci-dessous les conditions de notre politique de remboursement pour vous aider au cas o\u00f9 vous devriez retourner un article. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Politique de retour de 14 jours<\/strong><\/h2>\n\n<p>Vous disposez d&rsquo;un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de votre article pour demander un retour.<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>Admissibilit\u00e9 aux retours<\/strong><\/h3>\n\n<p>Pour b\u00e9n\u00e9ficier d&rsquo;un retour :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Les articles doivent \u00eatre dans le m\u00eame \u00e9tat que celui dans lequel ils ont \u00e9t\u00e9 re\u00e7us : non port\u00e9s, non utilis\u00e9s, avec les \u00e9tiquettes et dans leur emballage d&rsquo;origine.<\/li>\n\n\n\n<li>Une preuve d&rsquo;achat, telle qu&rsquo;un re\u00e7u, doit \u00eatre fournie.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\"><strong>Comment initier un retour<\/strong><\/h3>\n\n<p>Pour commencer un retour, contactez-nous \u00e0 l&rsquo;adresse suivante <strong><a href=\"mailto:hello@chacrys.com\">hello@chacrys.com<\/a><\/strong>. Les articles doivent \u00eatre envoy\u00e9s \u00e0 l&rsquo;adresse suivante : <br\/><strong>Chacrys s.r.o.<\/strong><br\/><strong>Svatojanska 3060\/14, 94501 Komarno, Slovaquie<\/strong><\/p>\n\n<p>Une fois votre retour accept\u00e9, nous vous enverrons :<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Une \u00e9tiquette de retour.<\/li>\n\n\n\n<li>Instructions sur la mani\u00e8re et le lieu d&rsquo;envoi de votre colis.<\/li>\n<\/ol>\n\n<p>Veuillez noter que les articles renvoy\u00e9s sans demande pr\u00e9alable de retour ne seront pas accept\u00e9s.<\/p>\n\n<p>Pour toute question concernant les retours, contactez-nous \u00e0 tout moment \u00e0 l&rsquo;adresse suivante <strong><a href=\"mailto:hello@chacrys.com\">hello@chacrys.com<\/a><\/strong>.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Dommages et int\u00e9r\u00eats<\/strong><\/h2>\n\n<p>Inspectez votre commande d\u00e8s sa r\u00e9ception. Si votre article est d\u00e9fectueux, endommag\u00e9 ou incorrect, veuillez nous contacter imm\u00e9diatement \u00e0 l&rsquo;adresse suivante <strong><a href=\"mailto:hello@chacrys.com\">hello@chacrys.com<\/a><\/strong>. Nous \u00e9valuerons le probl\u00e8me et nous nous efforcerons de le r\u00e9soudre rapidement.  <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Exceptions \/ Articles non retournables<\/strong><\/h2>\n\n<p>Certains articles ne peuvent pas \u00eatre retourn\u00e9s, notamment<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Produits sur mesure ou personnalis\u00e9s.<\/li>\n\n\n\n<li>Mati\u00e8res dangereuses, liquides ou gaz inflammables.<\/li>\n\n\n\n<li>Produits p\u00e9rissables (par exemple, aliments, fleurs, plantes).<\/li>\n\n\n\n<li>Articles de soins personnels (par exemple, produits de beaut\u00e9).<\/li>\n\n\n\n<li>Articles sold\u00e9s ou cartes-cadeaux.<\/li>\n<\/ul>\n\n<p>Si vous avez des questions ou des inqui\u00e9tudes concernant votre article sp\u00e9cifique, n&rsquo;h\u00e9sitez pas \u00e0 nous contacter.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>\u00c9changes<\/strong><\/h2>\n\n<p>Pour \u00e9changer un article :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Renvoyez l&rsquo;article original en suivant la proc\u00e9dure de retour.<\/li>\n\n\n\n<li>Une fois le retour accept\u00e9, effectuez un nouvel achat pour l&rsquo;article souhait\u00e9.<\/li>\n<\/ul>\n\n<p>C&rsquo;est le moyen le plus rapide de recevoir votre nouvel article.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>P\u00e9riode de r\u00e9flexion de 14 jours de l&rsquo;Union europ\u00e9enne<\/strong><\/h2>\n\n<p>Si votre commande est exp\u00e9di\u00e9e dans l&rsquo;Union europ\u00e9enne, vous avez droit \u00e0 une p\u00e9riode d&rsquo;annulation ou de retour de 14 jours pour n&rsquo;importe quelle raison, sans justification.<\/p>\n\n<p><strong>Conditions<\/strong>:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>L&rsquo;article doit \u00eatre dans le m\u00eame \u00e9tat que celui dans lequel il a \u00e9t\u00e9 re\u00e7u : non port\u00e9, non utilis\u00e9, avec les \u00e9tiquettes et dans son emballage d&rsquo;origine.<\/li>\n\n\n\n<li>Une preuve d&rsquo;achat, telle qu&rsquo;un re\u00e7u, est requise.<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Remboursements<\/strong><\/h2>\n\n<p>Une fois que nous aurons re\u00e7u et inspect\u00e9 votre retour, nous vous informerons si le remboursement est approuv\u00e9. En cas d&rsquo;approbation : <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Vous serez automatiquement rembours\u00e9 par votre mode de paiement initial dans les <strong>10 jours ouvrables<\/strong>.<\/li>\n\n\n\n<li>Veuillez noter que le traitement et la comptabilisation du remboursement par votre banque ou votre soci\u00e9t\u00e9 de carte de cr\u00e9dit peuvent prendre plus de temps.<\/li>\n<\/ul>\n\n<p>Si plus de <strong>15 jours ouvrables<\/strong> se sont \u00e9coul\u00e9s depuis l&rsquo;approbation de votre retour et que vous n&rsquo;avez pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 l&rsquo;adresse suivante <strong><a href=\"mailto:hello@chacrys.com\">hello@chacrys.com<\/a><\/strong>.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p>Pour plus d&rsquo;assistance, contactez-nous \u00e0 l&rsquo;adresse suivante <strong><a href=\"mailto:hello@chacrys.com\">hello@chacrys.com<\/a><\/strong>. Nous sommes l\u00e0 pour vous aider ! <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement Date d&rsquo;entr\u00e9e en vigueur: [01 .12.2024] Notre objectif est de garantir votre satisfaction lors de chaque achat.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31261","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de remboursement et de retour - Chacrys<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chacrys.com\/fr\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursement et de retour - 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